Snappytuna.com – Why I Will NEVER Shop There Again & Why You Shouldn’t Either!
Since you guys know how anal-retentive I am about good customer service, I of course feel it is practically my duty to warn you about a new private sale boutique that is nothing but a rip-off scam.
The site is snappytuna.com and they sell kitchen and housewares. I placed an order with them in August, which I halved because they were trying to gouge me on shipping charges. I wrote a complaint letter and received a ridiculous response, which should have been my first clue that something was up.
I never received the item I bought and contacted them through their “Contact” page on their site. No response. I contacted them again through their site. No response. I then contacted them several times at the email address in which they first responded to my complaint. No response. I then contacted them at their customer service email address. No response.
I just finished filing an internet crime complaint against them at ic3.gov. I’ll definitely keep you updated! Tomorrow I’ll contact the Better Business Bureau and will continue to contact any other consumer advocate organizations I can find until I have my satisfaction in this matter.
There is no lower life form than a thief, dontcha think?
Filed under: Angst
6 Responses to Snappytuna.com – Why I Will NEVER Shop There Again & Why You Shouldn’t Either!
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+Susan Maxwell Schmidt
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Loosely wrapped, creative, nocturnal, eternally blue, reclusive, eccentric, obsessive perfectionist... in other words, an artist.
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Hi – can you tell me if your issue with Snappy Tuna was ever resolved, and if so, how you went about it? I am still waiting on an order that I placed over a month ago and have had absolutely no response to my emails for a status update. I appreciate any info you can provide me!
No, I have NOT received satisfaction yet! I strongly encourage you to file a complaint at ic3.gov. Once the police have been notified by two or three people through the FBI, they *will* take action against them but I doubt they’d bother if they only have one complaint. This place is ripping people off left and right and really need to be shut down.
Oh, and please keep us updated about what happens on your end!
I have placed several orders with Snappy Tuna. All but two came in the period of time that they said it would. Of the two other orders, one came about 2 or 3 months after they sent me a notice that it had arrived in the studio. I sent several inquiries, but none were answered. I am still waiting on my last order, which allegedly arrived in their warehouse in January. I have spent hundreds of dollars on products and I have been pleased with the items and the prices. However, the customer service in ridiculous, along with whatever else is happening with the conpany. I’ve noticed they haven’t updated their site in quite a while, so I’m assuming they are having problems. Just wanted to write and ease your mind that they may not respond and they may take forever, but you probably will receive your order, if you haven’t already. I also won’t be ordering form them again.
Argh, they just make me nuts, I cannot understand how anyone can just rip people off left and right and still live with themselves. I’m sorry to see they’ve claimed another victim.
It’s been almost a year since I placed my one and only order with Snappy Tuna. I think it’s pretty unlikely I will ever get my order, and I unfortunately doubt your missing order will arrive either. If you paid with a credit card and not a debit card, I suggest you dispute the charge for the one you haven’t received while you still can! It wouldn’t hurt to add your name to the growing list of complaints at ic3.gov. I’m sure there are plenty of people who are losing money they can’t afford to lose and they have to be stopped one way or another. It’s obvious their level of integrity isn’t ever going to be even remotely acceptable.